Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you need to return your order, you can contact us at info@matthornepottery.co.uk. If your return is accepted, we will send you instructions on where to send your package (postage paid by customer unless wrong item has been received, where we will refund the postage paid). Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.